Privacy policy

Last Updated: September 4, 2026
Effective Date: September 4, 2026

Okanagan RV Parts, operating NewRVParts.com and NewRVParts.ca (collectively, the "Site"), ("Company", "we", "us", or "our"), operates the Site and related information, content, features, tools, products, and services (collectively, the "Services").

The Site is powered by Shopify, which provides the e-commerce platform and infrastructure that enables us to provide the Services.

This Privacy Policy explains how we collect, use, process, disclose, retain, and protect personal information when you visit or use the Site, make a purchase or other transaction, communicate with us, use our customer-support or artificial-intelligence ("AI") features, or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use, processing, or disclosure of personal information, this Privacy Policy controls with respect to that matter.

By using the Services, you acknowledge that you have read and understand the privacy practices described in this Privacy Policy.

Nothing in this Privacy Policy is intended to exclude, restrict, or waive any privacy right or protection that cannot lawfully be excluded under applicable law.

1. Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.

Personal information generally does not include information that has been anonymized or de-identified so that it cannot reasonably be associated with an identifiable individual.

Depending on how you interact with the Services, where you reside, and applicable law, we may collect or process the following categories of personal information.

1.1 Contact Information

This may include:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Business or company name

  • Delivery instructions

  • Other contact information you provide

1.2 Financial & Payment Information

This may include:

  • Payment method

  • Payment card information

  • Billing information

  • Transaction details

  • Payment authorization or confirmation

  • Refund information

  • Other information necessary to process a transaction

Complete payment card information is generally processed by Shopify, Shopify Payments, or another applicable payment provider rather than stored directly by Okanagan RV Parts.

1.3 Account Information

Where account functionality is available, this may include:

  • Username or account identifier

  • Password or authentication information

  • Preferences and settings

  • Saved addresses

  • Wishlist information

  • Order history

  • Account activity

1.4 Transaction & Shopping Information

This may include information about:

  • Products viewed

  • Products searched for

  • Products added to your cart

  • Products added to a wishlist

  • Products purchased

  • Orders cancelled

  • Returns or refunds

  • Previous transactions

  • Shipping and tracking information

  • Product interests and shopping activity

1.5 Communications With Us

When you communicate with us, including through email, forms, customer-support tools, or an AI-powered chatbot or assistant, we may process:

  • Your contact information

  • The contents of your communication

  • Customer-support inquiries

  • Chatbot conversations and prompts

  • Product questions

  • Compatibility and fitment questions

  • Product, model, serial, or part numbers you provide

  • Order information

  • Photographs or documents you provide

  • Shipping-damage information

  • Warranty-related information

  • Feedback regarding chatbot or customer-support responses

  • Records of our correspondence

1.6 Device & Usage Information

When you interact with the Services, information may be collected automatically, including:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Network information

  • Unique identifiers

  • Pages viewed

  • Search activity

  • Referring website or source

  • Approximate location derived from your IP address

  • Date and time of interactions

  • Shopping and checkout activity

  • Cookie and similar technology identifiers

  • Interactions with customer-support or chatbot features

  • Other information regarding how you interact with the Services

2. Sources of Personal Information

We may collect personal information:

  • Directly from you, including when you place an order, create an account, communicate with us, interact with an AI-powered chatbot or customer-support feature, submit a form, request customer support, or otherwise provide information.

  • Automatically through the Services, including through your device, cookies, pixels, analytics technologies, server logs, and similar technologies.

  • From Shopify and our service providers, including where they process information in connection with e-commerce functionality, payments, fraud prevention, analytics, shipping, AI-powered features, customer support, or other services.

  • From suppliers and fulfillment partners, where information is necessary to process, track, investigate, return, or support an order.

  • From shipping carriers and logistics providers, including tracking, delivery, proof-of-delivery, address, or shipping-claim information.

  • From business, advertising, or marketing partners, where applicable and permitted by law.

  • From other third parties, where permitted by applicable law.

3. How We Use Personal Information

Depending on how you interact with us, we may use personal information for purposes including:

Providing & Improving the Services

We may use personal information to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Provide tracking information

  • Maintain customer accounts

  • Remember preferences

  • Maintain shopping carts or wishlists

  • Process eligible returns and refunds

  • Facilitate shipping claims

  • Assist with manufacturer warranty matters

  • Respond to product and compatibility questions

  • Provide customer support

  • Operate AI-powered chatbot, search, recommendation, or customer-support features

  • Generate responses to customer inquiries

  • Help customers locate potentially relevant products or product information

  • Recommend related or potentially relevant products

  • Improve customer-support and chatbot functionality

  • Improve our website, products, and customer experience

  • Analyze Site performance and functionality

Communicating With You

We may use your information to:

  • Send order confirmations

  • Provide shipping notifications

  • Respond to inquiries

  • Communicate regarding an existing order

  • Request additional shipping or delivery information

  • Communicate regarding returns, refunds, damage claims, or warranties

  • Provide automated or AI-assisted customer-service communications

  • Provide other customer-service communications

Security & Fraud Prevention

We may process personal information to:

  • Authenticate accounts

  • Verify transactions

  • Detect potentially fraudulent activity

  • Investigate unauthorized transactions

  • Prevent payment fraud

  • Detect abusive or malicious activity

  • Protect our customers

  • Protect our business

  • Maintain Site and transaction security

  • Investigate chargebacks or payment disputes

Marketing & Advertising

Where permitted by applicable law, we may use personal information to:

  • Send promotional communications

  • Measure advertising performance

  • Understand conversions

  • Recommend products

  • Create or measure advertising audiences

  • Display advertisements that may be relevant to you

  • Personalize portions of your shopping experience

Legal & Business Purposes

We may process information to:

  • Comply with applicable laws

  • Satisfy tax and accounting obligations

  • Respond to valid legal processes

  • Respond to regulatory or governmental requests

  • Establish, exercise, or defend legal claims

  • Enforce our Terms of Service and other policies

  • Investigate suspected violations of our policies

  • Maintain appropriate business and transaction records

4. AI-Powered Customer Support & Chatbot

The Site may provide an AI-powered chatbot, virtual assistant, automated customer-support system, or similar AI-enabled functionality to help customers navigate the Site, locate products, understand product information, obtain general customer-service information, and receive assistance with product-related questions.

When you interact with these features, information you enter into the chatbot or other AI-powered feature may be collected, transmitted, stored, or processed in order to generate and provide a response.

Information processed through an AI-powered feature may include:

  • The text of your questions, prompts, and messages

  • Product names

  • Manufacturer names

  • Manufacturer part numbers

  • RV appliance or equipment model numbers

  • Compatibility or fitment information you provide

  • Information concerning products you are attempting to replace or repair

  • Order-related information you voluntarily provide

  • Customer-support information

  • Information concerning your interaction with the chatbot

  • Other information you voluntarily submit through the feature

Information submitted to an AI-powered feature may be processed by Shopify, OpenAI, or other technology, AI, cloud, customer-support, or service providers involved in providing the applicable functionality, depending on the technologies used by the Site at the applicable time.

These providers may process information in jurisdictions outside your province, state, or country of residence.

Do not submit payment-card numbers, passwords, government identification numbers, or other highly sensitive or confidential information through an AI-powered chatbot unless the applicable feature specifically and securely requests that information for an authorized purpose.

AI-Generated Information & Product Recommendations

AI-powered systems generate responses algorithmically and may occasionally produce information that is inaccurate, incomplete, outdated, misunderstood, or otherwise incorrect.

AI-generated responses may include information concerning:

  • Product compatibility

  • Fitment

  • Manufacturer part numbers

  • Replacement or superseded part numbers

  • Specifications

  • Dimensions

  • Features

  • Installation

  • Troubleshooting

  • Product availability

  • Shipping

  • Returns

  • Warranty information

  • Product recommendations

AI-generated information is provided for general informational and customer-assistance purposes and should not be treated as a guarantee of product compatibility, fitment, specifications, availability, performance, or suitability for a particular application.

Customers remain responsible for independently verifying the applicable manufacturer part number, product model, dimensions, specifications, configuration, compatibility, fitment, installation requirements, and other relevant information before purchasing or installing a product.

Where compatibility or installation is uncertain, customers should consult the applicable manufacturer documentation and/or a qualified RV technician.

An AI-generated product recommendation or response does not override or modify the applicable product listing, manufacturer documentation, Terms of Service, Refund Policy, Shipping Policy, warranty terms, or other policies published by Okanagan RV Parts.

Our collection and processing of information through AI-powered functionality remains subject to this Privacy Policy and applicable law.

5. Shopify & Our Relationship With Shopify

The Services are hosted and powered by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve Shopify's services and our online store.

Information submitted through the Site may be transmitted to and processed by Shopify and other service providers, including providers located outside your province, state, or country of residence.

We may use Shopify features that incorporate information obtained from your interactions with the Site, Shopify, and other merchants using Shopify.

In connection with certain Shopify features, Shopify may process personal information for its own purposes and may be responsible for responding to certain privacy-rights requests concerning that processing.

For additional information about Shopify's privacy practices and the rights that may apply to information processed by Shopify, you may review Shopify's Consumer Privacy Policy and Shopify Privacy Portal.

6. Payment Processing

Payments made through the Site may be processed through Shopify Payments or other payment providers made available through the Services.

Payment processors may collect or process information including:

  • Payment card information

  • Billing information

  • Transaction information

  • Payment authorization

  • Device information

  • Fraud-prevention information

Okanagan RV Parts generally does not directly receive or store complete payment card numbers.

Payment information is handled by the applicable payment provider according to its security requirements, privacy practices, and legal obligations.

7. Supplier-Direct Fulfillment

Most products sold through the Site are fulfilled through our authorized supplier network.

To process and fulfill an order, we may provide necessary personal information to the applicable:

  • Supplier

  • Distributor

  • Warehouse

  • Fulfillment provider

  • Shipping carrier

  • Freight company

  • Logistics provider

Information provided may include:

  • Customer name

  • Shipping address

  • Telephone number

  • Email address where required for fulfillment or delivery

  • Products ordered

  • Order or reference numbers

  • Delivery instructions

  • Other information reasonably necessary to process or support the shipment

We disclose fulfillment information as reasonably necessary to process, ship, deliver, track, return, investigate, or support an applicable order.

Depending on the order, product availability, and destination, information may be processed by fulfillment partners located in Canada or the United States.

8. Shipping Carriers & Delivery Providers

We may disclose personal information to shipping carriers, freight companies, logistics providers, and other delivery services for purposes including:

  • Shipping products

  • Scheduling deliveries

  • Providing tracking

  • Address verification

  • Obtaining proof of delivery

  • Investigating lost shipments

  • Investigating delivery disputes

  • Processing shipping-damage claims

  • Processing returned shipments

Information provided may include your name, shipping address, telephone number, email address, delivery instructions, and shipment information where necessary.

We may also receive information from carriers, including:

  • Tracking information

  • Delivery scans

  • Delivery photographs

  • Signature confirmation

  • Proof of delivery

  • Delivery status

  • Address-correction information

  • Shipping-claim information

9. Service Providers

We may engage third-party service providers to help operate the Site and our business.

These providers may perform services including:

  • E-commerce functionality

  • Website hosting

  • Payment processing

  • Shipping and fulfillment

  • Inventory synchronization

  • Fraud prevention

  • Analytics

  • Advertising

  • Email communications

  • Customer support

  • AI-powered customer support

  • Artificial-intelligence processing

  • Automated product search or recommendation functionality

  • Product reviews

  • Wishlist functionality

  • Search functionality

  • Product-information management

  • Website applications and integrations

  • Cloud storage

  • Cybersecurity

  • Accounting or bookkeeping

These providers may process personal information as appropriate for the services they provide and subject to applicable contractual and legal requirements.

10. Cookies & Similar Technologies

The Site, Shopify, and other service providers may use:

  • Cookies

  • Pixels

  • Tags

  • Local storage

  • Analytics technologies

  • Similar technologies

These technologies may be used to:

  • Operate essential Site functionality

  • Maintain shopping carts

  • Maintain wishlists

  • Remember preferences

  • Enable checkout

  • Maintain security

  • Prevent fraud

  • Understand Site usage

  • Measure Site performance

  • Improve the Services

  • Support customer-service or chatbot functionality

  • Measure advertising effectiveness

  • Provide personalized advertising where permitted

Some technologies are necessary for the Site to operate, while others may be used for analytics, personalization, or advertising.

Where required by applicable law, non-essential technologies will be used subject to applicable consent requirements.

You may also be able to manage certain cookies through your browser or device settings. Disabling certain technologies may affect Site functionality.

11. Analytics

We may use analytics services to understand how visitors interact with the Site.

Analytics information may include:

  • Pages viewed

  • Products viewed

  • Search activity

  • Session duration

  • Traffic sources

  • Device information

  • Browser information

  • Approximate location

  • Site interactions

  • Shopping activity

  • Conversion activity

  • Interactions with customer-support or chatbot functionality

We use this information to understand Site performance, improve navigation, identify technical problems, evaluate products and services, and improve the customer experience.

12. Advertising & Personalized Marketing

We may use advertising, marketing, and measurement services provided by Shopify or other third parties.

Depending on our advertising configuration, these services may use cookies, pixels, identifiers, or similar technologies to:

  • Measure advertising performance

  • Measure conversions

  • Understand advertising effectiveness

  • Create advertising audiences

  • Limit repetitive advertising

  • Personalize advertising

  • Display advertisements based on activity on the Site or other websites

Depending on where you reside, applicable privacy laws may give you the right to opt out of certain uses of personal information for targeted advertising, sharing, or activities legally defined as a sale of personal information.

Where applicable, privacy and data-sharing choices may be exercised through the privacy controls provided on the Site.

Where required and technically supported, recognized privacy preference signals may also be processed as described below.

13. Marketing & Communication Preferences

We may send transactional communications including:

  • Order confirmations

  • Shipping notifications

  • Customer-service communications

  • Account communications

  • Return or refund communications

  • Shipping-claim communications

  • Warranty-related communications

We may also send promotional emails or other marketing communications where you have consented or where otherwise permitted by applicable law.

You may opt out of promotional email communications at any time using the unsubscribe option included in those communications.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related messages regarding your account, orders, shipments, or other transactions.

14. How We Disclose Personal Information

We may disclose personal information where reasonably necessary and permitted by law, including:

  • To Shopify

  • To payment processors

  • To suppliers and distributors

  • To fulfillment partners

  • To shipping carriers and freight companies

  • To technology and hosting providers

  • To AI technology and customer-support providers

  • To fraud-prevention and security providers

  • To analytics providers

  • To advertising or marketing providers

  • To customer-support providers

  • To accountants, lawyers, insurers, or other professional advisors

  • When you direct or consent to a disclosure

  • To governmental, regulatory, law-enforcement, or judicial authorities where legally required or appropriate

  • In connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or other business transaction

  • Where reasonably necessary to enforce our policies or protect our rights or those of others

15. Sale, Sharing & Targeted Advertising

Okanagan RV Parts does not sell personal information for money in the ordinary meaning of the word "sell."

However, certain privacy laws define "sale," "sharing," or "targeted advertising" broadly and may classify some advertising or analytics activities involving third-party technologies within those definitions.

Depending on your jurisdiction, you may therefore have the right to opt out of certain processing for:

  • Targeted advertising

  • Cross-context behavioral advertising

  • Sale of personal information as legally defined

  • Sharing of personal information as legally defined

Where applicable, these rights may be exercised through the privacy controls made available through the Site.

16. Global Privacy Control & Privacy Signals

Certain browsers and devices allow users to transmit privacy preference signals such as Global Privacy Control ("GPC").

Where required by applicable law and supported by the Site or Shopify, a recognized GPC signal may be treated as a request to opt out of applicable sale, sharing, or targeted-advertising activities for the browser or device transmitting the signal.

Where Shopify is able to associate the device transmitting the signal with a Shopify account, Shopify may apply the preference to the associated account in accordance with its functionality and applicable law.

Other browser-based "Do Not Track" signals may not be recognized unless required by applicable law.

17. Fraud Prevention, Chargebacks & Payment Disputes

We may collect, use, preserve, and disclose information where reasonably necessary to investigate or respond to:

  • Fraud

  • Unauthorized transactions

  • Identity theft

  • Payment disputes

  • Chargebacks

  • Reshipping fraud

  • Account misuse

  • Security threats

  • Deliberate misuse of our policies

  • Other unlawful activity

Relevant information may be disclosed to:

  • Shopify

  • Payment processors

  • Banks

  • Card issuers

  • Payment networks

  • Fraud-prevention providers

  • Shipping carriers

  • Suppliers

  • Insurers

  • Law-enforcement or regulatory authorities where legally appropriate

We may retain records reasonably necessary to investigate, respond to, or defend against payment disputes, fraud, legal claims, or other related matters.

18. International & Cross-Border Processing

Because the Site serves customers in Canada and the United States and relies on third-party providers, personal information may be transferred, stored, or processed outside your province, state, or country of residence.

This may include processing in:

  • Canada

  • The United States

  • Other jurisdictions where Shopify, AI technology providers, or our other service providers operate

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, regulators, law-enforcement agencies, or governmental authorities in accordance with applicable law.

Where applicable law requires specific safeguards for international transfers, appropriate transfer mechanisms or protections will be used as required.

19. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal purposes.

Retention periods may depend upon:

  • Customer account requirements

  • Order and transaction history

  • Shipping records

  • Tax and accounting obligations

  • Manufacturer warranty requirements

  • Customer-service requirements

  • Chatbot or AI-support records

  • Fraud prevention

  • Payment disputes and chargebacks

  • Legal claims

  • Regulatory requirements

  • Contractual obligations

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise disposed of, subject to applicable legal requirements.

20. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

We also rely upon Shopify, payment processors, AI technology providers, and other established service providers to maintain appropriate safeguards for information processed through their systems.

No electronic transmission, information system, AI system, or storage method can be guaranteed to be completely secure.

Customers should avoid sending sensitive payment, financial, authentication, or other confidential information through unsecured communication channels or chatbot conversations.

If you maintain an account with us, you are responsible for protecting your account credentials and should not disclose your password or other access information to unauthorized persons.

21. Children's Privacy

The Services are not intended for children, and we do not knowingly seek to collect personal information from children for the purpose of directly marketing or selling products to them.

If we become aware that personal information relating to a child has been collected contrary to applicable law, we will take reasonable steps to address or delete the information as appropriate.

We do not knowingly sell or share, as those terms may be defined by applicable privacy law, personal information of individuals under 16 years of age.

22. Your Privacy Rights

Depending on where you reside and applicable law, you may have some or all of the following rights concerning your personal information:

  • Right to Access / Know: Request access to personal information we maintain about you.

  • Right to Correction: Request correction of inaccurate personal information.

  • Right to Deletion: Request deletion of personal information, subject to applicable exceptions.

  • Right to Portability: Request a copy of certain personal information in a portable format where applicable.

  • Right to Withdraw Consent: Withdraw consent to certain processing where processing depends upon consent and withdrawal is legally available.

  • Right to Opt Out: Opt out of certain targeted advertising, sale, or sharing activities where applicable.

  • Right to Manage Marketing: Opt out of promotional communications.

  • Right to Information: Request information concerning how personal information has been collected, used, or disclosed where applicable.

Privacy rights are not absolute and may be subject to legal exceptions and limitations.

For example, we may need to retain certain transaction information to comply with tax, accounting, fraud-prevention, contractual, or legal obligations.

23. Exercising Your Privacy Rights

You may exercise applicable privacy rights through the privacy controls or customer-service methods made available through the Site.

We may need to verify your identity before processing certain requests.

Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf.

Before accepting an authorized-agent request, we may require:

  • Proof that you authorized the agent to act for you

  • Verification of the agent's identity

  • Direct verification of your identity where permitted

We will not discriminate against you for exercising privacy rights provided by applicable law.

We will respond to valid privacy requests within the timeframe required by applicable law.

24. Canadian Privacy Rights

Okanagan RV Parts is based in British Columbia, Canada.

Personal information relating to Canadian customers is handled in accordance with applicable Canadian and provincial privacy requirements.

Where consent is required, the appropriate form of consent may depend on the nature and sensitivity of the information, the circumstances of collection, and applicable law.

You may withdraw consent to certain processing where legally permitted, subject to reasonable notice and applicable legal or contractual restrictions.

Withdrawal of consent may affect our ability to provide certain services where the information is reasonably necessary to provide those services.

25. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy legislation.

Depending on the jurisdiction and whether the applicable law applies to our business, these may include rights concerning:

  • Access

  • Correction

  • Deletion

  • Portability

  • Targeted advertising

  • Sale or sharing of personal information

  • Profiling

  • Appeals of certain privacy decisions

Where legally required, we will process applicable privacy requests in accordance with the relevant law.

26. Complaints & Appeals

If you have a complaint about how we process personal information, you may submit it using the customer-service or privacy-request methods made available through the Site.

We will review privacy complaints and respond as required by applicable law.

Depending on where you reside, you may also have the right to:

  • Appeal certain decisions concerning your privacy request

  • Submit a complaint to an applicable privacy commissioner, regulator, attorney general, or data-protection authority

Nothing in this Privacy Policy restricts your right to contact an applicable regulatory authority where provided by law.

27. Third-Party Websites & Services

The Site may contain links to websites or online services operated by third parties, including:

  • Manufacturers

  • Shipping carriers

  • Payment providers

  • Product resources

  • Social-media platforms

  • Other third-party websites

We do not control these third-party services and are not responsible for their privacy, security, content, accuracy, or practices.

The inclusion of a third-party link does not necessarily constitute an endorsement of that third party.

You should review the applicable privacy policies and terms before providing personal information directly to third-party services.

Information you voluntarily make public through third-party websites, reviews, social-media platforms, or other public or semi-public services may be visible and used by others.

28. Product Reviews & User-Submitted Content

Where the Site allows customers to submit:

  • Product reviews

  • Ratings

  • Photographs

  • Questions

  • Comments

  • Other user-generated content

information submitted for public display may become visible to other visitors.

Customers should avoid including personal, confidential, financial, or otherwise sensitive information in publicly displayed reviews or other public content.

We may use third-party services to collect, manage, verify, or display product reviews, and those providers may process information associated with review submissions in accordance with applicable privacy requirements.

29. Business Transfers

If Okanagan RV Parts undergoes a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or other business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.

Any recipient of such information will be subject to applicable requirements governing the handling of personal information.

30. Legal Compliance & Protection of Rights

We may collect, use, retain, or disclose personal information where reasonably necessary to:

  • Comply with applicable law

  • Respond to lawful legal process

  • Respond to governmental or regulatory requests

  • Enforce our Terms of Service and other policies

  • Protect our rights or property

  • Protect customers or other individuals

  • Investigate fraud or unlawful conduct

  • Establish, exercise, or defend legal claims

  • Protect the security and integrity of the Services

31. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business practices

  • Website functionality

  • Shopify functionality

  • AI-powered or automated functionality

  • Suppliers or fulfillment practices

  • Service providers

  • Applications or integrations

  • Technology

  • Legal or regulatory requirements

The current version will be posted on the Site together with the date of the most recent revision.

Where required by applicable law, additional notice will be provided.

Changes will apply prospectively to the extent required by applicable law.

Contact Information

Questions regarding this Privacy Policy or our privacy practices may be sent to support@newrvparts.com.