RV Parts Frequently Asked Questions

Find answers to common questions about ordering brand-new RV parts, truck camper equipment, towing and trailer parts, truck accessories, and marine products online from NewRVParts.

We serve customers throughout Canada and the United States with thousands of products from established manufacturers across the RV, towing, truck, and marine industries.

Can't find the RV part you need? In addition to the products listed online, we have access to a supplier database containing more than 100,000 RV parts and accessories.

How long will it take to receive my order?

Most orders are processed and shipped as quickly as possible, often within 1 business day when inventory is available at the supplying warehouse.

Typical delivery is approximately 2–7 business days, although delivery times can vary depending on your location, warehouse availability, product size, carrier, weather, and other transportation conditions.

Large or oversized products such as RV refrigerators, rooftop RV air conditioners, RV awnings, RV holding tanks, and other oversized RV, towing, truck, or marine products may ship by freight and can require additional transit time.

Tracking information is provided when available. Freight tracking may not update as quickly as standard parcel shipments.

Where do NewRVParts products ship from?

NewRVParts is an online-only parts and accessories store. Products are supplied through a major North American distribution network and generally ship directly from supplier warehouses.

Orders are typically fulfilled from an appropriate available warehouse based on inventory, destination, product size, and shipping requirements.

This distribution model allows us to offer a much larger selection of products than could reasonably be stocked at one physical retail location.

Which shipping carriers do you use?

The carrier used depends on the product, warehouse, destination, and shipment size.

Orders may ship through Purolator, UPS, freight carriers, or other available transportation providers within our supplier's distribution network.

Large products such as refrigerators, major appliances, awnings, furniture, tanks, towing equipment, truck accessories, and other oversized components may ship by LTL freight rather than standard parcel service.

Do you ship throughout Canada and the United States?

Yes. NewRVParts serves customers throughout Canada and the United States.

We offer new RV parts and accessories, truck camper equipment, towing and trailer parts, truck accessories, and marine parts and accessories.

Product availability and shipping options may vary by destination.

Do you offer local pickup?

No. NewRVParts is an online-only store, and products are shipped directly through our supplier distribution network.

Orders must be placed through NewRVParts.com and shipped to an eligible delivery address.

Do you sell OEM RV replacement parts?

Yes. We carry a large selection of OEM and aftermarket RV replacement parts from major manufacturers.

Our RV catalog includes components for refrigerators, furnaces, water heaters, rooftop air conditioners, awnings, electrical systems, plumbing systems, towing equipment, doors, vents, appliances, truck campers, and many other RV systems.

Always verify the manufacturer part number, model number, dimensions, and product specifications before ordering.

Do you sell more than RV parts?

Yes. Although RV parts remain a primary focus of NewRVParts, our catalog has expanded to include products for truck campers, towing and trailers, trucks, and marine applications.

Browse truck camper equipment, towing and trailer parts, truck accessories, and marine products online.

What RV brands do you carry?

NewRVParts carries products from many established RV parts and equipment manufacturers.

Browse products from Dometic, Norcold & Thetford, Suburban, Lippert Components, Furrion, Atwood & Hydro Flame, GE Appliances, Coleman-Mach, Maxxair & Airxcel, Carefree, and Torklift.

Brand and product availability can change according to supplier and manufacturer inventory.

Do you carry discontinued or hard-to-find RV parts?

Availability depends on our supplier network and manufacturer inventory.

Some older, superseded, or difficult-to-find RV parts may still be available through our supplier database even when they are not currently listed on NewRVParts.com.

If you're searching for a specific component, contact us with the manufacturer part number, model number, dimensions, photos, or other identifying information. We can search our available supplier data to determine whether the original part or a possible replacement is available.

We cannot guarantee that discontinued or obsolete products can be sourced.

How do I know if a part will fit my RV?

Compatibility should always be verified before ordering an RV replacement part.

1. Locate the manufacturer part number on the original component.
2. Verify the appliance or equipment model number.
3. Compare the specifications and dimensions shown in the product listing.
4. Measure the actual opening or installation area when dimensions are important.
5. Check manufacturer documentation when available.
6. Contact us before ordering if additional product information is required.

An RV's year, make, and model alone may not be sufficient to determine compatibility because manufacturers can use different appliances and components within otherwise similar RVs.

Manufacturer part numbers and appliance or component model numbers are generally more reliable than the RV model alone.

How do I verify fitment for truck, towing or marine products?

Fitment requirements vary by product. Depending on the item, compatibility may be based on the vehicle year, make and model, equipment model, manufacturer part number, dimensions, hitch specifications, mounting configuration, or other application information.

Always review the product specifications and manufacturer application information before ordering. If the available information does not clearly confirm compatibility, contact us before purchasing.

How can I find a specific RV part?

Start by searching NewRVParts.com using the manufacturer name, manufacturer part number, appliance model number, or product type.

If you cannot find the product online, contact us. Although thousands of products are listed on NewRVParts.com, we have access to a supplier database containing more than 100,000 RV parts and accessories.

For the best chance of identifying the correct product, provide:

• Manufacturer or brand
• Manufacturer part number
• Appliance or equipment model number
• Dimensions or cutout measurements
• RV year, make, and model when relevant
• Clear photos of the existing part and identification labels

The more identifying information you provide, the easier it is to narrow down the appropriate product.

What RV Parts Do You Specialize In?

RV parts remain a primary specialty at NewRVParts. We supply brand-new RV appliances, replacement parts, repair components, and accessories across many major RV systems.

What Other Products Does NewRVParts Carry?

In addition to RV parts, NewRVParts offers a growing selection of truck camper equipment, towing and trailer products, truck accessories, and marine parts.

Can I order Dometic, Norcold, Suburban, Lippert and other RV parts online?

Yes. NewRVParts carries brand-new products from many major RV manufacturers and suppliers.

Available products can be ordered directly through NewRVParts.com and shipped to an eligible address in Canada or the United States.

If you're unsure which product you need, contact us with the manufacturer part number, model number, dimensions, and photos when applicable before ordering.

Why choose NewRVParts?

NewRVParts is focused on supplying brand-new RV parts and accessories online, along with a growing catalog of truck camper, towing, truck, and marine products to customers throughout Canada and the United States.

• Thousands of products available online
• Access to a supplier database containing more than 100,000 RV parts
• Products from established manufacturers
• Direct shipping through a large North American distribution network
• RV, truck camper, towing, truck, and marine product categories
• Assistance searching for products that may not yet be listed online
• Detailed product information to help customers make informed purchasing decisions

Our online-only model provides access to a much broader selection of products than could reasonably be stocked at one retail location.

Do you offer installation services?

No. NewRVParts sells and ships parts and accessories but does not provide installation or repair services.

For propane appliances, electrical components, furnaces, water heaters, rooftop air conditioners, refrigerators, towing equipment, vehicle accessories, marine equipment, and other technical products, professional installation by an appropriately qualified technician or installer is recommended when applicable.

Always follow the product manufacturer's installation and safety requirements.

Can I return my product?

Return eligibility depends on the product, its condition, supplier requirements, and the terms of our Return & Refund Policy.

Generally, an eligible return must be unused, uninstalled, and in its original packaging, and return authorization may be required before the product is sent back.

Certain products may be non-returnable or subject to additional restrictions, including some electrical components, special-order products, obsolete products, manufacturer-direct products, and other items designated as final sale.

Please review the current Return & Refund Policy for complete requirements before purchasing or requesting a return.

We strongly recommend verifying part numbers, model numbers, dimensions, specifications, fitment, and compatibility before ordering.

Can I cancel an order?

Contact us as soon as possible if you need to request an order cancellation.

Because orders may be transmitted to our supplier for fulfillment shortly after being placed, cancellation cannot be guaranteed once processing or shipping has begun.

Please review the current cancellation and return policies for complete terms.

Can you tell me which part I need based on my RV year, make and model?

We can help search for product information, but an RV's year, make, and model may not be enough to conclusively identify an installed component.

RV manufacturers can use different appliances and components within the same model or production year.

Whenever possible, provide the manufacturer, original part number, appliance or equipment model number, dimensions, and clear photos of identification labels.

Customers are responsible for verifying that the product ordered is appropriate for their application.

Still Have Questions or Can't Find the Part You Need?

We're happy to help with existing orders, product information, shipping questions, and locating specific products.

For an existing order, include your order number. For a product inquiry, provide the manufacturer, part number, model number, dimensions, equipment or vehicle information, and photos whenever available.

Email: support@newrvparts.com
TEXT ONLY: 1-778-363-5683