Legal notice

Last Updated: September 4, 2026
Effective Date: September 4, 2026

Okanagan RV Parts ("Company", "we", "us", or "our") operates NewRVParts.com and NewRVParts.ca (collectively, the "Site") and supplies new RV parts, accessories, appliances, components, and related products throughout Canada and the United States.

This Legal Notice supplements our Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy. By accessing or using the Site, including any artificial-intelligence ("AI"), chatbot, automated customer-support, product-recommendation, search, or similar functionality, you acknowledge that your use of the Site is subject to these notices and policies, as well as applicable law.

Nothing in this Legal Notice is intended to exclude, restrict, waive, or limit any right, remedy, warranty, condition, or consumer protection that cannot lawfully be excluded or limited under applicable law.

1. Business & Website Information

Okanagan RV Parts operates:

  • NewRVParts.com

  • NewRVParts.ca

Both domains form part of the Site and are operated by Okanagan RV Parts.

Depending on a customer's location, market, currency, or website configuration, the customer may access or complete a transaction through either domain.

2. Intellectual Property

Unless otherwise stated, original content created and owned by Okanagan RV Parts, including original written content, photographs, graphics, guides, diagrams, website content, product-identification materials, and other original materials, is protected by applicable copyright and intellectual property laws.

Certain content appearing on the Site, including manufacturer-supplied photographs, trademarks, logos, product information, technical specifications, diagrams, documentation, and other third-party materials, may be owned by or licensed from their respective rights holders.

Except as permitted by applicable law, original proprietary content owned by Okanagan RV Parts may not be reproduced, republished, distributed, modified, systematically extracted, or commercially exploited without prior written permission.

Unauthorized automated scraping, systematic extraction, data harvesting, or commercial republication of proprietary Site content is prohibited to the extent permitted by applicable law.

3. Manufacturer Trademarks & Compatibility References

Manufacturer names, trademarks, logos, model numbers, product names, part numbers, and other manufacturer references displayed on the Site remain the property of their respective owners where applicable.

These references may be used for purposes including:

  • Product identification

  • Compatibility reference

  • Replacement-part identification

  • Cross-referencing

  • Descriptive purposes

  • Technical product identification

Their use does not imply sponsorship, endorsement, affiliation, partnership, authorization, or approval by the respective manufacturer or trademark owner unless expressly stated.

Okanagan RV Parts is an independent retailer and is not the manufacturer of products sold through the Site unless expressly stated otherwise.

References to a manufacturer, model, appliance, RV, part number, or product within an AI-generated or automated response similarly do not imply that the applicable manufacturer has reviewed, authorized, verified, or endorsed that response.

4. Product Information & Availability

We make reasonable efforts to provide accurate and current product information.

However, product information may occasionally contain errors or may change without notice, including:

  • Pricing

  • Availability

  • Inventory quantities

  • Specifications

  • Dimensions

  • Compatibility information

  • Manufacturer information

  • Part numbers

  • Superseded part numbers

  • Images

  • Descriptions

  • Technical data

Because many products are fulfilled through third-party supplier warehouses, supplier inventory changes, synchronization delays, and inventory discrepancies may occur.

Information generated or communicated through AI-powered or automated functionality may also be inaccurate, incomplete, outdated, or inconsistent with current product, supplier, or manufacturer information.

We reserve the right, subject to applicable law, to:

  • Correct errors or omissions

  • Update product information

  • Correct pricing or inventory errors

  • Correct compatibility or specification information

  • Correct inaccurate AI-generated or automated information

  • Modify or discontinue products

  • Update manufacturer part-number references

  • Cancel or correct orders affected by material listing, pricing, specification, compatibility, or inventory errors where permitted by law

Displaying a product as available on the Site does not guarantee that supplier inventory will remain available until fulfillment has been completed.

An AI-powered or automated statement that a product is available, in stock, compatible, suitable, or otherwise appropriate does not independently constitute a guarantee of availability, compatibility, or suitability.

Nothing in this section permits false or misleading representations or limits any rights available to consumers under applicable law.

5. Product Images

Product images displayed on the Site may include:

  • Original photographs taken by Okanagan RV Parts

  • Manufacturer-supplied images

  • Stock photographs

  • Representative product images

Actual products may differ from displayed images due to:

  • Manufacturer revisions

  • Packaging changes

  • Production variations

  • Label changes

  • Branding changes

  • Colour variations

  • Lighting

  • Screen display differences

  • Minor cosmetic or manufacturing variations

Product images are provided primarily for reference and identification purposes and should be reviewed together with the applicable product description, manufacturer part number, specifications, and compatibility information.

A visual similarity between the customer's existing component and a product image does not, by itself, establish compatibility.

Manufacturer-supplied or third-party images remain subject to the intellectual property rights of their respective owners.

Please refer to our Shipping Policy and Return & Refund Policy for additional terms concerning products, delivery, returns, and claims.

6. Compatibility & Fitment Information

RV parts frequently vary based on factors including:

  • Manufacturer

  • Model

  • Production year

  • Serial number

  • Part number

  • Production revision

  • Dimensions

  • Electrical requirements

  • Propane or fuel requirements

  • Plumbing connections

  • Ventilation requirements

  • Mounting configuration

  • Installation configuration

  • Existing components

  • Previous modifications

  • Appliance or RV configuration

Compatibility information provided through the Site is intended to assist with product identification but may not account for every production variation, manufacturer revision, previous modification, or installation configuration.

Customers are responsible for independently confirming compatibility, specifications, dimensions, manufacturer part numbers, model information, serial-number requirements, and other relevant information before purchasing or installing a product.

This responsibility applies whether the product is located by the customer directly or is identified, suggested, cross-referenced, or recommended through a Site search, chatbot, AI-powered feature, automated system, or customer-support tool.

The fact that a product physically fits, connects, appears visually similar, shares a general model designation, or is identified as a potential replacement does not necessarily establish compatibility with a particular RV, appliance, system, or application.

Where compatibility cannot be established with reasonable certainty, customers should consult applicable manufacturer documentation and/or a qualified RV technician before purchasing or installing the product.

7. AI-Powered Chatbot & Automated Customer Assistance

The Site may provide an AI-powered chatbot, virtual assistant, automated customer-support system, compatibility tool, product-recommendation system, automated search feature, or similar AI-enabled functionality.

These features are intended to assist customers with matters such as:

  • Navigating the Site

  • Locating potentially relevant products

  • Product identification

  • Manufacturer part-number research

  • Product comparisons

  • Compatibility and fitment questions

  • Product specifications

  • Replacement or superseded part numbers

  • General troubleshooting information

  • Shipping questions

  • Return and refund questions

  • Warranty information

  • Store-policy information

  • General customer-service questions

7.1 AI-Generated Information May Be Incorrect

Artificial-intelligence systems generate responses algorithmically and may occasionally produce information that is:

  • Inaccurate

  • Incomplete

  • Outdated

  • Inconsistent

  • Misinterpreted

  • Based on incomplete information

  • Not applicable to a customer's particular RV, appliance, system, or configuration

  • Otherwise incorrect

An AI-powered feature may, among other things:

  • Misidentify a product

  • Recommend an incompatible product

  • Provide an incorrect manufacturer part number

  • Incorrectly identify a replacement or superseded part

  • Misinterpret a model or serial number

  • Provide inaccurate specifications or dimensions

  • Omit an important compatibility restriction

  • Misinterpret information provided by a customer

  • Provide outdated inventory or availability information

  • Provide incorrect shipping, return, warranty, pricing, or policy information

AI-generated information is provided for general informational and customer-assistance purposes and should not be treated as authoritative technical information or as a guarantee.

8. AI Product Recommendations & Compatibility

A product recommendation, compatibility statement, product identification, cross-reference, replacement suggestion, or other response generated by an AI-powered or automated feature does NOT constitute a guarantee that a product will fit, function with, replace, or otherwise be compatible with a particular RV, appliance, system, component, or application.

Customers should independently verify all relevant information before purchasing, including where applicable:

  • Manufacturer

  • Manufacturer part number

  • Model number

  • Serial number

  • Production date

  • Production revision

  • Dimensions

  • Electrical requirements

  • Propane or fuel requirements

  • Plumbing connections

  • Mounting configuration

  • Ventilation requirements

  • Required accessories

  • Manufacturer replacement or supersession information

  • Other application-specific requirements

Customers should not rely solely upon an AI recommendation when selecting a product.

Where appropriate, compatibility should be confirmed using manufacturer documentation and/or through a qualified RV technician.

9. AI Recommendations & Returns

A product being recommended, identified, suggested, cross-referenced, or discussed by an AI-powered chatbot or automated feature does not by itself alter the product's return eligibility or create a guarantee of compatibility.

If a customer purchases a product based in whole or in part on an AI-generated recommendation, the applicable purchase remains subject to the Terms of Service, Return & Refund Policy, Shipping Policy, product-specific final-sale restrictions, and applicable law.

An AI recommendation does not, by itself:

  • Make a final-sale product returnable

  • Waive a restocking fee

  • Make original outbound shipping refundable

  • Require Okanagan RV Parts to pay return shipping

  • Create reimbursement rights for installation or removal

  • Create reimbursement rights for diagnostic or labour expenses

  • Override product-specific return restrictions

  • Create a warranty of compatibility or fitment

Nothing in this section limits any right or remedy that cannot lawfully be excluded under applicable law.

10. AI Responses Do Not Modify Store Policies

AI-powered and automated systems may provide information about our:

  • Terms of Service

  • Return & Refund Policy

  • Shipping Policy

  • Privacy Policy

  • Legal Notice

  • Warranty procedures

  • Pricing

  • Product availability

  • Final-sale restrictions

  • Restocking fees

  • Other store policies or procedures

While these systems are intended to provide useful assistance, an AI-generated statement does not amend, waive, replace, or override an applicable published policy or contractual term.

If an AI-generated response conflicts with the current version of a published Site policy, the published policy controls, subject to applicable law.

If an AI-generated technical or compatibility response conflicts with authoritative manufacturer documentation, customers should rely on applicable current manufacturer documentation and obtain qualified technical assistance where appropriate.

An AI-generated response should not be interpreted as an individualized contractual amendment, warranty, guarantee, or waiver by Okanagan RV Parts.

11. Technical Information, Diagrams & Other Automated Content

The Site may include:

  • Technical descriptions

  • Product specifications

  • Compatibility information

  • Cross-references

  • Parts diagrams

  • Installation information

  • Guides

  • Product-identification tools

  • Automated content

  • AI-assisted information

Such information is provided for general informational and product-identification purposes only.

Although we make reasonable efforts to provide useful and accurate information:

  • Manufacturer specifications may change without notice.

  • Part numbers may be superseded or replaced.

  • Compatibility may depend on model, serial number, production revision, original equipment, previous modifications, or installation configuration.

  • Technical information may contain errors or omissions.

  • Automated or AI-assisted information may contain inaccuracies.

  • Third-party product information may be inaccurate, incomplete, or outdated.

Automated or AI-generated information should not be relied upon as a substitute for qualified technical diagnosis, current manufacturer documentation, or professional advice.

Customers should independently verify all critical information before purchasing, installing, modifying, diagnosing, repairing, or servicing a product.

12. No Professional Advice

Information provided through the Site, including information supplied through an AI-powered chatbot, compatibility information, installation information, specifications, technical descriptions, diagrams, guides, product listings, and automated information, is provided for general informational and product-identification purposes.

The Site's AI-powered chatbot and automated systems are not qualified RV technicians, electricians, gas fitters, engineers, mechanics, plumbers, or manufacturer-authorized service representatives.

Information provided through these systems is not a substitute for inspection, diagnosis, installation, repair, manufacturer instructions, or advice from an appropriately qualified professional.

Where appropriate, customers should consult:

  • Manufacturer documentation

  • Qualified RV technicians

  • Licensed electricians

  • Qualified propane or gas technicians

  • Plumbing professionals

  • Manufacturer-authorized service providers

  • Other appropriately qualified professionals

Customers are responsible for confirming product suitability and compatibility before installation.

Customers should not undertake potentially hazardous installation, repair, modification, or diagnostic procedures solely on the basis of AI-generated instructions.

Particular care should be taken with systems involving:

  • Propane or other fuels

  • High-voltage electricity

  • Electrical distribution

  • Batteries

  • Braking systems

  • Towing equipment

  • Structural components

  • Pressurized systems

  • Other potentially hazardous equipment

Appropriate manufacturer instructions and qualified professional assistance should be used where necessary.

13. Customer Information Provided to AI Systems

The accuracy and usefulness of an AI-generated response may depend upon the information provided by the customer.

Customers should provide accurate and complete information when requesting product or compatibility assistance, including exact manufacturer part numbers, model numbers, serial numbers, dimensions, photographs, or other relevant information where appropriate.

An AI-powered system may not recognize that customer-supplied information is incomplete, inaccurate, mistyped, or applicable to a different product configuration.

Customers should review information they provide and independently verify the resulting recommendation before purchasing or installing a product.

Information submitted through AI-powered features may be processed as described in our Privacy Policy.

Customers should not submit passwords, complete payment-card numbers, government identification numbers, or other highly sensitive or confidential information through a chatbot unless an authorized feature specifically and securely requests that information.

14. External Links

The Site may contain links to third-party websites or services for convenience, informational, product-support, tracking, warranty, or technical purposes.

Okanagan RV Parts does not control third-party websites and is not responsible for their:

  • Content

  • Availability

  • Privacy practices

  • Security

  • Products

  • Services

  • Accuracy

  • Terms or policies

The inclusion of a third-party link does not necessarily constitute endorsement, affiliation, sponsorship, or approval of that third party.

Customers should review the applicable third-party terms and privacy policies before using external websites or services.

15. Website Availability

We make reasonable efforts to maintain the availability and functionality of the Site but do not guarantee uninterrupted, secure, or error-free operation.

The Site may occasionally be unavailable or affected by circumstances including:

  • Maintenance

  • Software updates

  • Shopify platform interruptions

  • Hosting interruptions

  • Payment-processing systems

  • Supplier integrations

  • Inventory synchronization systems

  • Carrier integrations

  • AI or chatbot service interruptions

  • Third-party applications

  • Cybersecurity incidents

  • Technical failures

  • Internet or telecommunications interruptions

  • Circumstances beyond our reasonable control

We may modify, suspend, restrict, or discontinue portions of the Site where reasonably necessary.

16. Third-Party Platforms & Services

The Site relies on third-party platforms and services that may include:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Freight providers

  • Supplier systems

  • Inventory integrations

  • AI technology providers

  • Chatbot or customer-support providers

  • Cloud-computing providers

  • Analytics providers

  • Advertising platforms

  • Product-review applications

  • Search services

  • Other website applications and integrations

Okanagan RV Parts does not control the availability, operation, security, or functionality of independent third-party systems.

Service interruptions or errors originating with a third-party provider may affect the Site, order processing, payments, inventory information, shipping information, AI-powered functionality, customer-support features, or other functionality.

17. Limitation of Website Liability

To the fullest extent permitted by applicable law, Okanagan RV Parts is not responsible for indirect, incidental, consequential, special, or similar losses arising solely from:

  • Use of the Site

  • Inability to access or use the Site

  • Reliance on Site information

  • Reliance on inaccurate, incomplete, or outdated AI-generated or automated information

  • Temporary Site interruptions

  • AI or chatbot service interruptions

  • Third-party services linked through or integrated with the Site

This may include, to the extent legally permissible, indirect or consequential expenses associated with incorrect product selection, diagnosis, installation, removal, reinstallation, labour, downtime, or travel arising from reliance upon Site information or AI-generated information.

Nothing in this Legal Notice excludes, restricts, or limits any liability, remedy, right, warranty, condition, or protection that cannot lawfully be excluded or limited under applicable consumer protection or other laws.

Product purchases remain subject to our Terms of Service, Shipping Policy, Return & Refund Policy, and any rights or remedies provided by applicable law.

18. Security & Unauthorized Use

Users must not attempt to interfere with the security, functionality, or operation of the Site.

Prohibited conduct may include, where applicable:

  • Attempting unauthorized access to Site systems

  • Circumventing security measures

  • Introducing malicious code

  • Interfering with normal Site operation

  • Conducting abusive automated requests

  • Attempting to manipulate, exploit, circumvent, or disrupt AI-powered or automated functionality

  • Fraudulent use of checkout or payment systems

  • Unauthorized systematic scraping or extraction

  • Attempting to obtain information or access not intended for the user

We reserve the right to take reasonable technical or legal measures to protect the Site, our business, our customers, and our service providers.

19. Related Policies

This Legal Notice should be read together with our:

  • Terms of Service

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

Those policies contain additional provisions relating to purchases, shipping, returns, privacy, installation, compatibility, AI-powered functionality, payment processing, fraud prevention, and other matters.

If any provision of this Legal Notice is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

20. Governing Law

This Legal Notice is governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, subject to any mandatory consumer protection laws or other legal rights that may apply based on the circumstances of a particular transaction.

Nothing in this Legal Notice is intended to exclude, restrict, waive, or limit any jurisdiction, remedy, statutory right, or consumer protection that cannot lawfully be excluded or restricted.

21. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to:

  • The Site

  • Our business practices

  • Products or services

  • Supplier or fulfillment practices

  • Website functionality

  • AI-powered or automated functionality

  • Chatbot or customer-support functionality

  • Third-party integrations

  • Applicable legal or regulatory requirements

The current version will be posted on the Site with its most recent revision date.

Changes will apply prospectively to the extent required by applicable law.

Contact Information

Questions regarding this Legal Notice or the information contained on this website may be sent to support@newrvparts.com.